Dear Customers,
In Response to COVID-19 (Coronavirus),
We continue to process and ship orders daily. The health and well-being of our employees and customers is our highest priority. This is especially important to us as a family-run business with seniors involved and newborns in our homes.

How we are adapting:
To help slow the spread of COVID-19 we are no longer offering in-store pick up or visitors to our Vancouver location. We are also limiting our on-site staff to one office employee and one warehouse employee at any given time. We sanitize all high-touch surfaces regularly and maintain physical distance from one another as well as from courier drivers wherever possible.

What this means for our customers:
We continue to process orders daily and aim to meet our same-day shipping goals. Minor delays may occur in our processing times, and average delivery times have increased by approximately 1-2 days for all domestic shipments within Canada.

Free standard shipping (4-9 days) on orders over $100.
$5 flat rate on orders under $100. Offer may expire without notice.
*Same-Day shipping on orders processed before 2:00pm EST, Mon - Fri
Valid to all 50 States, territories excluded.
No cash value & no adjustment on previous orders.
Does not apply to refunds or exchanges.
We ship with the United States Postal Service.
Items may be returned for a 100% Refund or Exchange within 30 days of original purchase.
Customers are responsible for one way postage fees on product exchanges.
Returned items which qualified for Free Shipping will be refunded less our outbound shipping costs.
*No refunds or exchanges on any tailor-made car seat covers or used bedding products.

We guarantee workmanship, materials, and product satisfaction for 6 months, assuming normal and intended use.
Products may be returned for replacement or credit if they are found to be defective in any way.

Shipping Info & Details:
For a limited time, if the items in your Cart total over $100, then your order qualifies for Free Shipping to anywhere in the United States (territories excluded). International Orders; please email us for a shipping quote. For added security we include a tracking number with your shipping confirmation email.

*We attempt Same Day shipping on all orders processed before 2:00pm EST. If your parcel isn't shipped 'Same Day', then it will be shipped on the following business day.

"Free Shipping" applies to original outbound shipping costs only. Customers are responsible for all return/exchange shipping costs. Please read our Returns Policy for complete details.

*Please note that we are a Canadian based company & shipments are usually dispatched from our warehouse in Vancouver, BC.
What does buying from a Canadian company mean for you?
1. Tax-free purchases - orders shipped from Canada to the USA are excluded from Sales or VAT Taxes.
2. Orders valued over $800 USD may be asked to pay USA Customs import duties or brokerage fees before the release of your order. Please check with you local USPS courier for updates on limits and rates. 
Customers are responsible for any additional importation duties, taxes, and brokerage fees accrued.
3. Shipping times may be delayed by up to 4 business days: This security screening process is enforced by USA Customs Authorities and may or may not affect your shipment. These unexpected Customs delays do not warrant any refunds or reduced shipping fees.

We ship via the United States Postal Service. The USPS and CanadaPost work in conjunction to save everyone from the costs of brokerage fees incurred with private courier companies. Shipping times to the USA are most commonly 3-9 business days.