Same-Day shipping on orders processed before 5pm EST, Mon - Fri
Valid to all 50 States, territories excluded.
No cash value & no adjustment on previous orders.
Does not apply to refunds or exchanges.
Offer may expire without notice.
Customers are responsible for one way postage fees on product exchanges.
Returned items which qualified for Free Shipping will be refunded less our outbound shipping costs.
*No refunds or exchanges on any tailor-made car seat covers or used bedding products.
Products may be returned for replacement or credit if they are found to be defective in any way.
For added security we always include a tracking number along with your shipping confirmation. *Some of our small and light weight products have the shipping options of low cost "Letter" or "Small Packet" rates offered by the Postal Service. These options do not include a tracking number, and are offered for their significant savings on qualifying shipments. We always offer the option of upgrading your service to a "Tracked Package".
We attempt Same Day shipping on all orders processed before 5pm EST. If your parcel isn't shipped 'Same Day', then it will be shipped on the following business day.
"Free Shipping" applies to original outbound shipping costs only. Customers are responsible for all return/exchange shipping costs. Please read our Returns Policy for complete details.
*Please note that we are a Canadian based company & shipments are usually dispatched from our warehouse in Vancouver, BC. What does buying from a Canadian company mean for you?
1. Tax Free Purchases - Orders shipped from Canada to the USA are excluded from any Sales or VAT Taxes.
2. Orders valued over $800 USD may be asked to pay USA Customs import duties or brokerage fees before the release of your order. Please check with you local USPS courier for updates on limits and rates.
3. Shipping times might be delayed by up to 4 business days: This security screening process is enforced by USA Customs Authorities and may or may not effect your shipment. These unexpected Customs delays do not warrant any refunds or reduced shipping fees.
We usually ship via the United States Postal Service. USPS and CanadaPost work in conjunction to save everyone from the costs of brokerage fees incurred with private courier companies. Shipping times to the USA are usually 2-8 business days.